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Explore Our Services  

Company Policies
& Standard Agreements


At SimpleCom, integrity isn’t a concept, it’s how we operate daily. We communicate clearly, keep our promises, and own outcomes across every location we serve. These policies reflect that commitment: plain-language standards for quality workmanship, respectful communication, and fair, transparent billing throughout managed network, installation, and support. 

Use the menu below to access our Terms & Conditions, Returns, Exchanges & Cancellations, and Service Level Agreements so you always know what to expect.

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Company Policies

Click the icon below to access documentation.

Terms & Conditions

Terms to protect your business and our promise to deliver.

Returns, Exchanges, & Cancellations

Standard procedures to resolve issues and keep work on track.


Service Level Agreements (SLA)

Click here for Comparison Chart

Basic

Dependable coverage for steady-state operations.

Advanced

Increased depth, discounted escalation

Expert

Priority response and proactive insight.

Elite

24/7/365 white-glove service, all-in coverage.